Synology drive authentication error Mar 9, 2023 · This article provides solutions to error messages that you may encounter when mapping drives in Synology Assistant. Sep 6, 2019 · Hi! Come and join us at Synology Community. Apr 18, 2020 · Hi! Come and join us at Synology Community. Nov 3, 2022 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. We’ll be needing a bit more information on how your browser is interacting with Box to get to the root cause of the problem and may collect information such as a HAR capture. Dec 15, 2019 · I configured Synology Drive Server on a DS213j with the latest DSM software, and installed Synology Drive Client on my laptop to access the shared folders. However, I end up with a "the username or password is incorrect" error whatever I try. Oct 29, 2023 · Hi! Come and join us at Synology Community. 0 or above via SMB or AFP protocol. Select Approve sign-in. Give us a call today for more information. My conclusion is that the SDC 3. But it frequently reported "Authentication error", so I had to click "Edit connection" and input password to manually reconnect every time. For additional information about network ports, refer to the following articles: Network ports used by DSM Aug 16, 2023 · I've resolved the issue. Feb 3, 2018 · Hi! Come and join us at Synology Community. Apr 5, 2025 · I have a new Windows 11 laptop that I am trying to map drives to from my Synology DS209 (DSM 4. 5. I've tried multiple times to set up the code, I've used other TOTP Sep 3, 2018 · I intend to use the laptop for travelling and the desktop at home, syncing files using drive. 2). Jul 9, 2021 · Hi! Come and join us at Synology Community. Best Practice, fast and best solutions as well as code. The package implements the OAuth 2. I have been a happy user of the iDrive cloud backup solution and it has saved me from trouble in the past, so I was very happy to see there was an app for Synology. Please try again. I’ve tried this with the same user credentials on different machines, and everything works fine. Learn how to set it up on Synology Router Manager or refer to your router's user manual. I'm a pretty new owner of a DS918+ and am just in the process of completing my setup. To set up Approve sign-in for Single-Factor Authentication (SFA) or 2-Factor Authentication (2FA) in DSM: In DSM, click the user icon at the upper-right corner of the desktop, go to Personal > Security. If SAML works, you will be signed in to DSM. I spoke with Synology and there was an authentication change ever since DSM 7. Leverage Synology DiskStation Manager's (DSM) best-in-class technologies to shield your data against unauthorized access and provide a smooth user experience at the same time. Synology Drive DSM is yet to have update released. All my sync tasks are showing "Authentication Error" and when I try to edit the connection the account is "locked" to admin, which is the old, disabled account. Jan 3, 2025 · In this video, we will show you how to resolve SSL warnings that may occur when connecting or creating tasks using Synology Drive Client, Synology Drive ShareSync, or the Synology Drive mobile app. ” Jul 4, 2023 · This article provides common error messages that may occur when you execute Synology Drive Client sync or backup tasks. In this guide, I will explain the steps to check and enable SMB Signing on Windows 11 24H2 and affected versions of the operating system. Dec 24, 2023 · You cannot access a shared folder on your Synology NAS running DSM 6. Please make sure the secret key you entered is correct or try synchronizing the system time of your mobile device and DSM. They have separated the authentication and the actual HB port from each other. Sep 26, 2023 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. 7 iOS app may have broken the means to transfer files within iOS to Drive. This user has Admin privileges and can login successfully through the browser and Android app but not the Windows desktop client. Creating a shortcut to another folder or drive shared on the network means you are mapping its 16 votes, 18 comments. I recently upgraded my Synology NAS and 2 factor authentication for my Synology account was still working. 2. Homepage Updates: Make sure that your homepage installation is up to date. Dec 1, 2021 · Mapping a network drive has many benefits, especially if you want to transfer files using a network faster. Jan 14, 2025 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Nonetheles, I can still access the NAS locally. Jan 17, 2024 · Home NAS & SAN [Solved] Synology Drive Client refuses to authenticate on one out of 7 devices Mar 8, 2021 · Home NAS & SAN Authentication Error in Synology Drive Client (desktop), DS Cloud, DS File Mar 16, 2021 · Using Drive Client on my windows pc I get an authentication error and it tells me to log in again. May 16, 2021 · Hi! Come and join us at Synology Community. Can anyone help here? Jan 13, 2022 · "Invalid username/password or insufficient user privilege" error when attempting to login to Synology Drive Client on Windows 11 device. Nov 19, 2024 · Synology Drive on my DS414 is the latest version after the security release from the other day. Jun 30, 2021 · Hi! Come and join us at Synology Community. I also have Windows 10 Home, a Windows 11 Home and a Windows 11 Pro that work fine. Verify that SAML SSO is working Open a private browser window. A place to answer all your Synology questions. I have not had this problem before and have little knowledge about what could be wrong. You'll need your Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. This article guides you through how to reset the 2-factor authentication 1 if it is configured. Ask a question or start a discussion now. Or you can turn off SMB Signing on the affected computer. However, after creating the user as per the instructions, it still does not work but inste Nov 22, 2024 · Hi! Come and join us at Synology Community. , DS finder and DS file). Dec 20, 2022 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. I am not seing the sync status icons, and cannot choose to pauze sync of particular folders when I right click on them. Jul 4, 2023 · To resume sync tasks in Synology Drive Client, double-clicking on the Synology Drive Client icon from Windows system tray or Mac menu bar, select the server or task with issues, and click Resume. Mar 5, 2013 · Hello, Whenever I try to enable 2-step verification, after entering the 6-digit code, I'm getting a alert dialog telling me the following: "Code authentication failed. Go to your DSM login page and select SSO as your authentication method. Jan 5, 2022 · When the wizard attempts to make the new SFTP connection to the remote site, I get a dialog box that just says "Authentication failed. Find here common codes and messages around Synology errors. Each error may have more than one solution. Enter your password to continue. Searched a solution I ended up to this page: https://kb Nov 18, 2024 · Hi all, I am dealing with a very annoying bug at the moment running Synology Drive Client 3. For additional information about network ports, refer to the following articles: Network ports used by DSM Jul 4, 2023 · To resume sync tasks in Synology Drive Client, double-clicking on the Synology Drive Client icon from Windows system tray or Mac menu bar, select the server or task with issues, and click Resume. But if I use the same info in Synology Drive Client it just says "Connection Failed" and there is precious little help in the relevant link. Nov 16, 2024 · Hi! Come and join us at Synology Community. When you create a task you Apr 17, 2023 · I was not able to login to my Synology NAS (running on DSM 7) after I've enabled 2-factor authentication. (ie, account box is greyed out with admin only) Jan 17, 2024 · Hi! Come and join us at Synology Community. vn/synologydr #mstarcorpmore Jan 25, 2021 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. The Synology Drive Server, the correlated User/Folder Permission, the Quick Connect, and a Customized Alias (based on QuickConnect) have been set up properly. Jul 7, 2023 · Symptoms You encounter the error message "connection failed" while trying to connect Synology Drive Client to your Synology NAS. I want to sync my files from PC to NAS through Quick Connect. Jul 7, 2023 · Make sure Synology Drive Server is installed in DSM and working well. It is not specifically related to the recently released version of HB. Make sure Synology Drive Server is installed in DSM and working well. " If I run a local SFTP client on my desktop (not synology) and connect to the same site with my existing username and password, it works fine. Sep 18, 2024 · For example, the popular NAS brand Synology offers this feature through the “Domain/LDAP” and “File Services” settings, depending on your model. Jun 17, 2024 · Due to this change, Cloud Sync will only connect to your Google Drive, Google Shared Drive, or Google Cloud Storage if you grant the following permissions to Synology Cloud Sync: Google Drive and Google Shared Drive: See, edit, and delete all of your Google Drive files. Nov 22, 2024 · Hi! Come and join us at Synology Community. Mar 16, 2021 · The client version on my Windows PC indicates 2. Aug 4, 2013 · Hi! Come and join us at Synology Community. Going forward in order to create a Hyper Backup task you will need to open up port 5001 for the authentication. Aug 16, 2023 · I've resolved the issue. I can access the NAS via my browser but the desktop app just keeps coming up with this error. Jul 27, 2019 · Doing that seems to have caused me all sorts of problems with the Synology Drive desktop app. I have synology drive server installed on the the NAS. 5 days ago · Click Apply to save your settings. However, when I try to log in with my IP address, admin username and password… Jun 7, 2024 · Restart Synology DSM: Sometimes, simply restarting the Synology DSM can resolve transient issues that might be causing authentication problems. I've since set a firewall rule to temporarily deny internet traffic to and from the NAS (local LAN traffic still works). Check for any updates or patches that might address this issue. For example, by connecting Audio Station with OAuth Service, you can play music Apr 5, 2024 · Here are some steps you can try to resolve the issue: Try accessing the Synology NAS using the IP address instead of the hostname. I've tried what one user reported, namely: 1) Quit the Synology Drive Client app, 2) Open the Mac's Activity Monitor, under CPU tab - Force Quit "Synology Drive Apr 5, 2024 · Here are some steps you can try to resolve the issue: Try accessing the Synology NAS using the IP address instead of the hostname. The installation process for the iDrive app was pretty smooth sailing after following the documentation, but the troubles began when the app was Aug 23, 2023 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. The Synology SSO page will pop up. D. 0. Jun 7, 2024 · Restart Synology DSM: Sometimes, simply restarting the Synology DSM can resolve transient issues that might be causing authentication problems. OAuth Service OAuth Service is an open standard protocol for account authorization and authentication. If you can't map a network drive, Windows 10 has a simple solution we’ll cover in this post. When mapping drive with Synbology Assistant I get an Authentication Failed. Mar 8, 2021 · Stop/Start Synology Drive Server I haven't made any recent changes to the NAS, no new apps installed or removed, no new DSM version installed, no settings changes. Now the situation is: I Oct 29, 2023 · Hi! Come and join us at Synology Community. 4-1112, but I guess that's the version of Synology Drive Server on the Diskstation Preliminary thought - I uninstalled Drive Station Server and when I wanted to reinstall it, it asked for SynologyApplicationService to be run first. Oct 7, 2020 · Hi All!, So, I’ve run into an issue getting netdrive to work properly on a new machine. Jun 11, 2023 · You lost or changed your mobile phone and need to disable 2-factor authentication (2FA) for your Synology NAS (DSM). Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Sep 26, 2022 · Hi! Come and join us at Synology Community. Jan 4, 2011 · I've been messing around and tinkering with this new DS211+ NAS drive but I cannot for the life of me mount this sucker on my desktop. Dec 15, 2019 · Hi! Come and join us at Synology Community. Jan 20, 2021 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. Feb 19, 2014 · Before that, I was getting an Error Code 64 (Authentication Failed) when attempting to map a drive through the Synology Assistant or login through Disk Replicator. Sep 29, 2025 · If you have enabled the two-step authentication for your Synology Account, make sure the verification code generated by the Synology Secure SignIn app ( iOS / Android) is entered correctly before it expires. ” This is my… Jul 4, 2023 · To resume sync tasks in Synology Drive Client, double-clicking on the Synology Drive Client icon from Windows system tray or Mac menu bar, select the server or task with issues, and click Resume. Sep 14, 2025 · Due to changes in OneDrive's API, you might encounter syncing issues and see an "Invalid account" error, even after re-authenticating. Now, 2FA has stopped working and I can't access my Synology account. true2FA relies on the time being correct. It provides a single sign-on architecture specifically for packages on Synology NAS, such as Synology MailPlus. I've tried what one user reported, namely: 1) Quit the Synology Drive Client app, 2) Open the Mac's Activity Monitor, under CPU tab - Force Quit "Synology Drive I recently upgraded my Synology NAS and 2 factor authentication for my Synology account was still working. The installation process for the iDrive app was pretty smooth sailing after following the documentation, but the troubles began when the app was Jul 7, 2023 · Make sure Synology Drive Server is installed in DSM and working well. The affected computer is Windows 10 Pro. Apr 2, 2012 · My synology drive client on Windows 10 keeps stopping while backing up. 2-Factor Authentication (2FA) You may set up 2-factor authentication (2FA) for your DSM account. Nov 28, 2020 · I'm new to NAS, installed the DS420j and created a SYNC task using Synology Drive Client. Jul 31, 2021 · After executing it I now get the error from the title ("SSL certificate has been changed") in the Synology Drive Client. Oct 1, 2023 · I wanted to add the synology widget to Homepage in order to see at a glance the free amount on my volumes. Direct use from W10 wolud be great. I can see other devices on the network. ". I'm having a very strange situation where my TOTP code isn't accepted by my Synology. Follow the instructions in the setup wizard. Nov 15, 2024 · I certainly understand your concern regarding Box Drive authentication issue with Synology. NetDrive woks, but it's quite expensive (42,25 €/year) BitKinex also works (I use it), but seems the development has stoped from 2010. Jul 7, 2023 · Check that the connection information (IP address/domain name/QuickConnect ID 1, username, and password) is correct. 0 standard, enabling integration with Synology Web Service. Synology SSO is a user authentication solution based on the OAuth 2. I force it start again, but I'll keep an authentication error and then when I hit retry it connects, starts backing up, then stops. Aug 23, 2023 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. 2FA can be enforced on DSM and all related Synology apps (e. Click the Manage button > Unlink. Attempts to remap the drives fail, “Authentication failed because NTLM authentication has been disabled. . Feb 9, 2025 · Problem: I updated my PC from 23H2 to Windows Pro 24H2 and can no longer see my Synology NAS or access the pre-mapped network drives. If your NAS wasn't set to sync with a reliable time server, or if it can't get an Internet connection, then the time on the NAS may have drifted and so the 2FA code you are generating on your client won't match due to that time difference. Make sure you have set up port 6690 on your router for Synology Drive Client. Apr 20, 2022 · If I attempt to put in the credentials for the remote (1520+) NAS, it returns a Connection failed error, suggesting I check network settings and ensure Drive Server is running properly on the 1520+ Mar 21, 2017 · Hi! Come and join us at Synology Community. Mar 20, 2025 · Your Synology NAS is joined to a domain, but accessing a shared folder via SMB works only with your DSM user account, not with your domain account. How and where do I need to adjust to this SSL certificate? Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. In this video, we will show you how to resolve SSL warnings that may occur when connecting or creating tasks using Synology Drive Client, Synology Drive ShareSync, or the Synology Drive mobile app Jul 4, 2023 · To resume sync tasks in Synology Drive Client, double-clicking on the Synology Drive Client icon from Windows system tray or Mac menu bar, select the server or task with issues, and click Resume. Feb 10, 2016 · Me too! I've tried to map a network drive to Synology WebDAV without success. Sep 29, 2025 · Note: If you are having trouble signing in to your Synology device with two-factor authentication (2FA), please refer to this article. Nov 11, 2024 · Release Notes for Synology Drive Client Synology Drive Client, the desktop utility of the DSM add-on package, Synology Drive Server, allows you to sync and share files owned by you or shared by others between a centralized Synology NAS and multiple client computers. Oct 25, 2022 · I use windows 10 and have a DS920+ with DSM 7. If you have set up multi-factor authentication (MFA), please see this article for more information. Following this, Cloud Sync will automatically compare existing files Mar 8, 2025 · Hi! Come and join us at Synology Community. I’ve attached the log files. In this video, we will show you how to Nov 18, 2024 · Hi all, I am dealing with a very annoying bug at the moment running Synology Drive Client 3. Migration assistant has duplicated the old drive folder from the laptop onto the new desktop, and transferred the drive APP and settings. Select either Single-Factor Authentication or 2-Factor Authentication. You can try setting the clock on whatever you're using to generate your 2FA codes both Sep 17, 2023 · How can I fix common SSL issues for Synology Drive Client, Synology Drive ShareSync, and Synology Drive mobile app? Oct 12, 2010 · Hi! Come and join us at Synology Community. Jul 22, 2023 · I found that the problem is the LAN Manager authentication level setting in Windows. However, after creating the user as per the instructions, it still does not work but inste Sep 29, 2025 · Note: If you are having trouble signing in to your Synology device with two-factor authentication (2FA), please refer to this article. Searched a solution I ended up to this page: https://kb Synology Drive Client is a desktop tool that lets you sync files and back up your computer across multiple devices and a centralized Synology Drive Server. May 12, 2024 · Many may encounter the incorrect username or password error when mapping shared drive on Windows but sometimes it is because of the Synology NAS 'Auto block' setting. May 22, 2020 · Hi! Come and join us at Synology Community. Sep 18, 2021 · I have a Synology Nas DS1019+ and I have access to the admin panel. I want to use Synology Drive Client but It cannot connect and shows the error below : I had read from Synology Knowledge Center Jan 27, 2021 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. May 14, 2025 · You encounter the message "the file cannot be synced because it is in use, or access is denied" while syncing files in Synology Drive Client. On the Windows 10 PC that could access the DS423 the setting was undefined. net use yields an error 86 "The specified network password is not correct. I would be grateful if anyone has any insight into this. 1. After resetting the code, scanning the QR code with my TOTP app (Bitwarden), confirming the code in DSM and saving, when I try to log in from another device with one of the generated codes, it says Wrong verification code. We can connect all of our other servers, except we cannot connect our domain controllers. I'm trying to set up a sync using Synology Drive Client on my Mac. The user is completely setup with bdrive and synology accounts, however, were are unable to get it to actually connect to the drive. 0 framework. Mar 21, 2017 · Hi! Come and join us at Synology Community. It allows resource owners to authorize third-party access to their server resources without sharing credentials. Enter the login credentials of a user that has access to SSO services. Everytime I use the synology assistant tool to mount it gives me the Authentication Failed. It was working perfectly then suddenly it stopped working and a message displays on the icon on Windows 10 "Status Abnormal". " Tried it many times to get it working, by rescanning the QR and even by manually typing the secret key Dec 6, 2022 · We are using a Synology 920+ as a local backup for server restores in conjunction with our Online backup solution. Click + Create and follow the wizard to establish a new connection with OneDrive. Most of Synology services, including packages, mobile apps Sep 29, 2025 · Note: If you are having trouble signing in to your Synology device with two-factor authentication (2FA), please refer to this article. g. I’ve uninstalled and reinstalled multiple Dec 22, 2021 · Hi! Come and join us at Synology Community. I installed Synology Assistant; it finds the share if I check "Allow compatibility with devices that do not support password encryption", but can't map drive (same credential error). By making a second identity verification step mandatory, you add an extra layer of protection to safeguard your account and create a barrier to hacking. 1 on MacOS (latest). To resolve this, try unlinking your account and creating a new connection. (can you open the Synology's webui from the Windows 11 pc?) Try creating a new user account on the Synology NAS and use those credentials to access the shared folders. Feb 23, 2023 · Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. It is not possible to be connected to drive from both machines at the same time. Apr 27, 2020 · Synology Drive - Lỗi thường gặp và Cách khắc phục | Mstar Corp Chi tiết: https://synologyvietnam. splgkv rck sodb twzrzf pzlhl fio veiuzqx rvwf tgtn tvzy ttog golioqp inqjpl gspcx daii